Ford has temporarily suspended deliveries of its Mustang Mach-E electric SUV in the U.K. The automaker says it has discovered a "nominal safety risk" with the e-Call system.
The problem: In the event of an accident, the vehicle may transmit incorrect location information via e-Call - potentially failing to send emergency responders to the scene of the accident. According to documents Ford has provided to its dealers, new vehicles "may not be released to customers" during the investigation.
For that reason, Ford also sees the matter ""largely as a compliance issue,"" a spokesperson told our international edition electrive.com. The vehicles that have not yet shipped are expected to receive new software, and for those that have already shipped, Ford is now hoping that an OTA update scheduled for later this month will include a fix.
The issue also affects the examples Ford has delivered in Norway, the spokesperson confirmed. As reported, the Mustang Mach-E has become Norway's most successful model across all powertrains, with 1,384 new registrations in May. However, according to the spokesperson, customers in Norway have signed "legally binding documents" "that they will stay away from high-risk areas." The high-risk area in this case is likely the EU, as eCall is mandatory there for cars manufactured after 2018.
It is not yet clear whether vehicles in and for Germany are also affected. As soon as Ford responds to a corresponding request from electrive.net, we will provide the information here.
It's not the first software problem with the Mustang Mach-E. In April, it was revealed that under certain circumstances, the car wouldn't start despite having a full traction battery.